Updated July 04, 2023

AEROPOST.COM

Welcome to Aeropost.Com. By using our Web Site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this Web Site. The term “Aeropost,” “us” or “our” refers to Aeropost.Com. The term “you” refers to the user or viewer of our Web Site.

Aeropost.com LLC is a United States incorporated company that offers an all-inclusive sales service. For such purposes Aeropost.com LLC can use the following logistics operators:

Aeropost De Guatemala SA. Aerocasillas De El Salvador SA, Aerocasillas SA, Compras Por Internet, Aeroshop Colombia SAS, Aeropost Trinidad Limited, Tortola Express Limited, Worldwide Cargo & Courier NV, Proxy Group Ltd, The Boxoffice Ltd, Renwal's Inc, Millennium Ventures Inc, Aerocasillas De Venezuela Adv , In Express-Courier SA, AP Logistic BV, Comercio Y Negocios Internacionales SA, Parcel Express International (Pei), Postal Services St. Maarten NV, Btalco Ltd, Chatelain Cargo Services & Ccxpress SA, Cfs Honduras Sa De Cv, Global Services Products And Solutions Inc., Aeropost Network SAC, Mailpac Group Limited, Bring It, Worldmall, Click to Collect Company Ltd.

Questions: Contacting Aeropost: Reporting Violations​. If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at the following:

Aeropost	Aeropost
PO 25331	1 Aeropost Way # MIA 4567
Miami, FL 33102-5331	Miami, FL 33206-3206

• service@aeropost.com
• In addition, to submit a written request, inquiry, complaint, or claim from the data subject, please address it to the designated address above or the provided email account. Once the request is received, our internal procedure will be followed to address the matter appropriately.
• AEROPOST shall not be held liable, under any circumstances, for attacks or incidents targeting the security of our computer systems, or for any unauthorized, fraudulent, or illicit actions that may compromise the confidentiality, integrity, or authenticity of the published information or the associated contents and services.
• In strict adherence to the principle of Security in the Processing of Personal Data, AEROPOST implements the necessary technical, human, and administrative measures to safeguard the records and minimize the risks of tampering, loss, unauthorized access or use, consultation, and technical failures. AEROPOST's responsibility is limited to providing adequate means for this purpose.
• A Note About Children : We do not intentionally gather Personal Data from visitors who are under the age of 16. If a child under 16 submits Personal Data to Aeropost and we learn that the Personal Data is the information of a child under 16, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 16, please contact us at service@aeropost.com
• A Note to Users Outside of the United States : If you are a non U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in the Privacy Policy. In addition, your Personal Data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Data may be less stringent than the laws in your country. By providing your data, you consent to such processing and transfer.
• Types of Data We Collect : “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
• Information You Provide to Facebook, Google, and other Social Networking Sites : The Services allow users to register for an account and login through social networking sites such as Facebook and Google (each an “SNS​”). By registering or logging in through a SNS, you are allowing the Services to access your information and you are agreeing to the SNS’s Terms of Use and Privacy Policy in your use of such services. You may receive information from the SNS to make it easier for you to create an account with us. Any information that we collect from your SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices.
• Short Message Services and WAP : We may make available services through which you can receive messages on your phone or wireless device. We may also make available content via WAP and mobile services. If you subscribe to one of our SMS services or an SMS service of one of our partners, you thereby agree to receive services and messages at the address you provide for such purposes. We will use the information we obtain in connection with these services in accordance with this Privacy Policy. Your wireless carrier and other service providers unaffiliated to Aeropost may also collect data about your wireless device usage, and their practices are governed by their own policies. By accepting these Term and Conditions you agree to sign up for any SMS service, and you consent to receiving messages as described above. You understand that your wireless carrier’s standard rates apply to these messages. You represent that you are the owner or authorized user of the wireless device on which messages will be received and that you are authorized to approve the applicable charges.
• Creation of Anonymous Data : We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance our Services and improve Site navigation. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
• Corporate Restructuring : We may share some or all of your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.
• Social Networking Sites : Our Services may enable you to post content to SNSs. If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third-party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.

MY ACCOUNT

If you use any of the Aeropost Services, you will be responsible for keeping the confidentiality of your account number and password and for restricting access to your computer, and you accept all responsibility for all activities that occur under your account or password. Aeropost does not sell or provide services to minors, in the event that accounts are opened by minors, Aeropost reserves the right to cancel or close them permanently. Aeropost does not discriminate based on race, ethnicity, nationality, religion, gender identity or sexual orientation .

ACCESSING, BROWSING OR USING THE AEROPOST.COM SITE OR USING AEROPOST SERVICES IMPLIES YOUR ACCEPTANCE OF ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT; PLEASE READ THEM CAREFULLY.

MIAMI PROCESSING SERVICE (“The Miami Address”)

The logistics operators authorized for the “Processing in Miami” service (“the address in Miami”) are the following:

Aeropost De Guatemala SA. Aerocasillas De El Salvador SA, Aerocasillas SA, Compras Por Internet, Aeroshop Colombia SAS, Aeropost Trinidad Limited, Tortola Express Limited, Worldwide Cargo & Courier NV, Proxy Group Ltd, The Boxoffice Ltd, Renwal's Inc, Millennnium Ventures Inc, Aerocasillas De Venezuela Adv , In Express-Courier SA, AP Logistic BV, Comercio Y Negocios Internacionales SA, Parcel Express International (Pei), Postal Services St. Maarten NV, Btalco Ltd, Chatelain Cargo Services & Ccxpress SA, Cfs Honduras Sa De Cv, Global Services Products And Solutions Inc., Aeropost Network SAC, Mailpac Group Limited, Bring It, Worldmall, Click to Collect Company Ltd.

About Processing In Miami (“Miami address”).

Each tracking number represents an individual package (“Shipment”), even if the shipment includes multiple items and/or documents. Each individual piece of a multi-piece shipment will be treated as an individual shipment and will be charged according to the Aeropost Service rates.

Aeropost reserves the right to refuse receipt of shipments if it is found that they have been opened, tampered with or damaged prior to arrival. Aeropost offers a service for each shipment and does not offer a Consolidation Service. Aeropost does not transport cash, drugs or other items prohibited or restricted by the legislation of the United States of America or the destination countries. Aeropost is responsible for reporting these violations to the appropriate government authorities.

In order to avoid delays in service, Aeropost reserves the right to assign a market value to any item not pre-alerted that doesn't come with a document (invoice) indicating its value at the time of inspection at our operations center in Miami. .

In the event that the value declared by the customer is less than the market value of the item and this results in a value adjustment by a local customs inspector, Aeropost will transfer the amount of the adjustment and any penalties incurred for a bad customs declaration.

Shipments may be held at the Miami address for up to sixty (60) days due to, but not limited to, unpaid bills, non-payment, additional preparation for the shipping process, or receipt shipments with mistakes in beneficiary name , address and Aeropost account number. Aeropost reserves the right to destroy or dispose, at its own discretion, of any shipment that has not been claimed or that has been stored for more than sixty (60) days at the Miami address, or the Aeropost facility in the country of destination.

Aeropost transports shipments from the address in Miami to its final address, including customs service and delivery directly to the Customer. These services are charged according to the rate table published on Aeropost.com.

Compliance For Miami Processing Service (“Miami Address”).

Aeropost complies with all applicable laws of the United States of America and of the destination countries when offering the Aeropost Services. To enable such compliance, you agree to provide Aeropost with legal and accurate information about your Name, Address, telephone numbers, email and payment information when necessary. You, the Customer, also agree to:

When using the Miami address option, you, the Customer, are solely responsible for paying any taxes, fees, charges, or fines imposed by customs authorities due to misdeclaration of value, or any penalties assessed by customs authorities for falsifying information or sending prohibited items.

Correspondence

Aeropost is recognized as a Commercial Mail Receiving Agent (“CMRA”) by the United States Postal Service (“USPS”) and is required to comply with all USPS regulations. . Please note that not all correspondence (“mail”) is duty free. Duty payment may be required on certain types of mail such as magazines, promotional material and books. The Customer is responsible for the full payment of the cost of transportation and taxes that are incurred.

Aeropost identifies spam as prepaid sponsored mail delivered by the US Postal Service, including items such as free catalogs and unsolicited promotional material. Aeropost will credit your account for spam based on its weight. The Customer will need to return the spam to get the credit.

Pricing and payment for Miami Processing Service (“Miami address”) and Correspondence

Aeropost offers Customers an updated rate table here http://aeropost.com/site/en/bring-rates . Aeropost reserves the right to modify its rates when necessary and without prior notice, according to market conditions and supplier prices.

Purchases that arrive at the Miami address will be subject to additional charges related to transportation to the destination country, and Customs Duties, as determined by local authorities.

Aeropost will carry out all the necessary steps to clear items from Customs, without prior authorization from the Customer, for all shipments that have a CIF value of less than USD $1,000. If the shipment exceeds this amount, Aeropost will request authorization and advance payment from the Customer before removing the item from Customs. Aeropost delivers and processes all the requirements regarding permits and tax exemptions in accordance with the legislation of each country.

Aeropost is not responsible for additional charges made by any financial institution or payment platform chosen by the Customer to pay Aeropost services. This includes, but is not limited to, accrued interest on credit cards used to make purchases at Aeropost.com and whose delivery exceeds the normal billing cycle. Additionally, Aeropost will not be responsible for any fees or charges applied by the payment platform for making international transactions through Aeropost.com, My Account or other merchants.

Aeropost offers Heavyweight service for some Latin American and Caribbean countries under its Miami Processing Service (“the Miami address”). To use this service, the minimum weight of the shipment is 40 KG. Any shipment below this weight does not apply for this service, and would automatically become a regular shipment.

All packages received at Aeropost to Heavyweight accounts will be held until the time the shipment is scheduled and, consequently, its release.

Package deliveries under the Heavy Weight program will be only to home addresses, and it is not available for pickup at stores or branches.

We offer Customers an updated rate table that includes the Heavyweight rate ( http://aeropost.com/site/es/traer-tarifas ). Aeropost reserves the right to modify its rates when necessary and without prior notice, in accordance with market conditions and supplier prices.

AEROPOST.COM ORDER PROCESSING

By purchasing through Aeropost.com, you are contracting the services of Aeropost.com, an entity legally constituted under the laws of the United States of America. Purchases made by Aeropost.com (“Orders”) are intermediary transactions and Aeropost is not the seller of record.

Compliance for Aeropost.com Orders

Aeropost.com complies with all applicable laws of the United States of America and the destination countries when making sales through Aeropost.com. To enable such compliance, you agree to accurately provide Aeropost.com with the following legal information:

Aeropost.com reserves the right to cancel any order at its own discretion. Any order that is canceled will be refunded through the same method that was used to make the payment, or, in some countries by exception, it will be done through local payment. Canceled orders will be notified by email. The refund time for a canceled order varies depending on the payment method used by the customer.

When your order is received, our Fraud Prevention team may require additional information or documentation to confirm your identity, physical address and payment method. The requested documents may include a photo of an official identity document , a photo of the credit/debit card (first 6 and last 4 visible digits) and a photo of you executing a particular action. In case of not responding to our request, Aeropost.com reserves the right to cancel the order and close the account.

Aeropost.com places limits and restrictions on certain types of orders. The products included in the list of Restricted Items ( http://aeropost.com/site/es/traer-envios-restrictidos) may not be processed. There are also some websites from which you cannot receive orders. The list of websites changes at the discretion of Aeropost.com. Aeropost.com cannot fulfill orders that are subsidized by another entity or that require a subscription to obtain the published price. Aeropost.com does not purchase downloadable items, including, but not limited to, music, audio, or electronic books, software, subscriptions, or video games; nor do you buy anything through a digital code.

Any price quoted will be valid for 48 hours. After 48 hours, the orders will have to be quoted again. It is the responsibility of the Customer to specify all the physical and technical characteristics of the items requested through the Quotation Tool provided by Aeropost.com. Aeropost.com will not be responsible for price changes or out of stock after 48 hours of requesting additional information to execute the order.

All quoted orders are calculated in United States Dollars (USD) and may be shown in local currency for illustrative purposes only. All charges are in US dollars (USD) unless otherwise noted. If the payment requires a currency conversion, the exchange rate will be determined at the time Aeropost.com processes the payment and completes the transaction.

Purchases made through Aeropost.com are not subject to the payment of customs duties, since these are already included in the price of the order.

Aeropost.com is not responsible for additional charges made by any financial institution or payment platform chosen by the Customer to purchase at Aeropost.com. This includes, but is not limited to, accrued interest on credit cards used to make purchases at Aeropost.com and whose delivery exceeds the normal billing cycle. Additionally, Aeropost.com will not be responsible for any fees or charges applied by the payment platform for making international transactions through Aeropost.com.

Aeropost.com reserves the right, with or without notice, to take one or more of the following actions: (1) discontinue or limit the availability of any product or service, (2) set procedures to honor any coupon , code, promotional code or similar, (3) prevent users from making or completing any transaction and (4) refusing to provide any product or service to any specific user, (5) if Aeropost.com buys something listed from a Customer in a lower price than the one quoted, the difference in cost will be for Aeropost.com favor.

For Aeropost.com to recognize an order, it means that an order has been received; however, it does not imply that the request has been accepted or sent, or that the price or availability of the item has been confirmed. Aeropost.com makes an effort to accurately describe and display products and services on its website. Despite these efforts, a few items may have pricing or description errors, may not be available, and there may be delays in updating the website and listings on other sites. For this reason, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability, and services. Aeropost.com reserves the right to change or update information and correct errors or omissions at any time, without prior notice. We apologize for any inconvenience this may cause. If a misquoting occurs Aeropost.com will notify the Customer before canceling the order, if the Customer agrees with the new quotation , Aeropost.com will require an additional payment to complete the order.

Aeropost.com reserves the right to cancel any order. In this eventuality, Aeropost.com will proceed with the refund of the money by the same means in which the purchase was paid.

Refunds will be made by the same payment method by which the Customer paid for the purchase. In the event that it is not possible to use the same payment method , the refund will be made by a credit to the Customer Aeropost.com account (balance in favor of the Customer) or by bank transfer to the bank account of the cardholder or buyer.

Aeropost.com may generate an additional charge in the event of an error in the quote and will notify the Customer by email, the Customer may accept and pay the differential in the order or request its cancellation. Aeropost.com is not obligated to accept orders that have quoting errors of any kind.

Exclusive prices may not apply in combination with other Aeropost.com promotions. Valid only for the Aeropost.com all-inclusive service, in the countries where it is available.

Coupons And Promotions

From time to time, Aeropost may offer coupons and promotions. Each coupon or promotion may have additional terms and conditions specific to that coupon or promotion. Coupons can only be used during the corresponding promotional period and can only be applied to products available at Aeropost.com , with the exception of products restricted by local authorities, which require a special permit from Customs. This promotion will be valid only in combination with the payment methods available in your country.

Customers will only be able to avail of coupons and promotions through one account. The multiple use of coupons or individual promotions by a Customer, either through the duplication of orders or accounts, will be canceled immediately, Aeropost.com reserves the right to cancel or close the account(s) in case this happens. Coupons and promotions may not be used in combination with other promotions or coupons. Coupons are non-transferable, non-negotiable, and cannot be exchanged for cash, items or services and will be applied to a single account in the Customer's name.

Aeropost.com could immediately suspend any coupon or promotion, without incurring any liability, when fraudulent actions are detected. Fraudulent actions include, but are not limited to, alternations, substitutions or any other irregularity that may take place during the development of the promotion, in the event that this occurs, Aeropost.com reserves the right to cancel or close the account in case this happens, as well as to cancel any order related to said fraudulent actions.

If, by chance or natural causes, Aeropost.com should temporarily or permanently suspend a coupon or promotion, Aeropost.com will only be responsible for properly communicating the situation, and participants will not be able to collect any damages suffered up to that time. You, the Customer, agree and acknowledge that Aeropost is not responsible and cannot be held liable for canceled promotions or canceled orders that result from associated fraudulent or illegal activities and agree by accepting these Terms and Conditions to maintain Aeropost .com harmless.

REFUNDS, RETURN SERVICE, NEW PURCHASES & GUARANTEES

Return Service for the Miami Processing Service (“the Miami address”).

Aeropost offers you the service called Return Service, where the CUSTOMER may, through our company, carry out the process of returning purchases abroad, for which he must have the mechanism called Return Merchandise Authorization, hereinafter called RMA and issued by your Vendor abroad. The Return Service covers the reimbursement of the payment made by the Customer , for transportation, customs handling and import duties.

The Return Service is valid in all Aeropost delivery areas with the exception of Venezuela, due to exchange rate controls. Our Return Service covers up to USD $10,000.00 (ten thousand US dollars) based on the value of the item's declaration at the time of the pre-alert of the package or the documentation provided for the customs process.

All imports will be valued for the amount or invoice in the first instance provided by the Customer during the pre-alert or the documentation provided for the customs process, whichever is less. On the other hand, if there were overvaluations made by customs in the destination country, which are due to the absence of the invoice that the Customer should have provided in the package pre-alert, it will not be recognized by the Return Service program or by Aeropost.

To execute the return and/or refund of imported packages through our Miami Processing service (“the address in Miami”), it is strictly necessary that the Customer:

Once these requirements are fulfilled, the Return Service program will proceed to review and corroborate, based on customs records, weight of the items and photographic records, that the package(s) returned by the Customer are the same received through our service.

Return Service Coverage

The Return Service includes and is covered only against:

Place of delivery of goods for returns and refunds

The Customer accepts that, regardless of the place where he received his importation, whether in a Branch (Aeropost Store) or Delivery Route (Home Delivery or Office Delivery), returns of merchandise and refunds will be requested and processed only in our Branches ( Aeropost Stores).

Special delivery conditions apply for returns of spare parts and automotive parts, it is required that the products be clean, free of grease, oil, and fuel.

Aeropost reserves the right to return the package to the Provider or reimburse the Customer for the value declared by himself , as long as it has an RMA with 15 calendar days of expiration, for a maximum period of one calendar year (from date to date) after:

In the event that the return is processed and the manufacturer sends a new item, it will be the Customer who must assume the duties and associated charges as if it were a new shipment.

Aeropost only receives claims for incomplete or damaged shipments up to 10 business days (Monday to Saturday) after:

Claims for lost items can be made through any Customer service channel.

To certify the loss of a shipment that has not entered the Aeropost system, the customer must verify, through proof of delivery issued by the seller's logistics operator, the delivery of the package at our facilities (1 Aeropost Way + (account number of the Customer), Miami FL 33206), in case of verifying the delivery by the logistics operator, a credit will be made to the Customer's Aeropost account or through the payment options available in the destination country, depending on your choice.

The Return Service is also available for the Heavyweight service (maritime service) in countries where this service is available.

Exclusions and conditions for merchandise

Aeropost accepts no responsibility for: packages containing stamps, jewelry, gems or raw precious metals, coins, checks, debit or credit cards, gift cards, manuscripts, stocks, firearms and their parts and accessories, tickets or travel tickets of any kind, automobiles, model ships, airplanes or architectural models (models), perishables of all kinds, neon signs, antiques, and any other restricted or prohibited item, as specified in the following link http ://aeropost.com/site/en/bring-restricted-shipments. If the Customer received, bought or requested its shipment, he did so at his own risk.

The Return Service only covers spare parts and used automotive parts that have been acquired within the official Aeropost spare parts programs, that have a serial number that certifies the veracity of the imported spare part or that have a unique sequence number provided by Aeropost when the customer requests it at the time of picking up the package.

Aeropost does not cover claims for opening, confiscation or destruction of packages by the customs authority, both in the United States of America and in the destination country.

Reimbursements

The reimbursements related to the Return Service will be made in the first instance by the same payment method through which the Customer made the payment or by a credit to the Customers Aeropost account.

Under Valuations and Presumption of Abandonment (exclusive for Chile)

In the case of delays in the entry of parcels due to undervaluation for customs purposes, counterfeit merchandise, products prohibited from entry or any characteristic that prevents the normal processing of the item, after 30 calendar days from the date of arrival and while the shipment is within the customs warehouse, the import declaration will initially be associated with "merchandise subject to surcharge for presumption of abandonment" (Article 154 Customs Ordinance) and Aeropost Chile SA will reserve the right to continue with the entry of said Shipping.

Any surcharge or fine generated by the processing of a shipment after 30 calendar days from its arrival, will be the sole responsibility of the Customer.

Aeropost Chile SA is not responsible for any damage or degradation suffered by a shipment after 30 consecutive days from its arrival or after being in chains of custody and/or presumption of abandonment.

If the Shipment has been undervalued for customs purposes, if the recipient cannot be identified or located, or the recipient refuses to pay customs duties or other charges, the Shipment may be abandoned, destroyed, or sold without incurring any liability to the recipient. sender or any other person, with the proceeds applied to cover fees, charges and administrative costs.

Aeropost Chile SA reserves the right to open and inspect a Shipment without prior notification both in the United States and in Chile, for security, customs or other air or airport regulatory reasons.

The Return Service for purchases made through Aeropost.com

The Return Service can be applied to orders from the Aeropost.com platform only for the countries where purchases are available .

To access the Return Service for orders purchased through our Aeropost.com platform, strictly necessary for the Customer to provide valid one (1) valid government-issued photo ID

Once this requirement is met, Aeropost will proceed to review and corroborate, based on customs records, weight of the items and photographic records, that the package(s) returned by the Customer are the same(s) received through our service.

Aeropost.com returns are allowed through Aeropost stores as long as the following requirements are met:

The Return Service must be invoked within a period of up to one month* (from date to date) after;

*If a different standard applies in your country, local legislation is respected. The merchandise must not present damage, blows, missing or alterations.

The Returns Service from Aeropost.com LLC will apply the same Returns policy of the seller provided in the ¨purchase link¨ given by the Customer or up to one month* (from date to date) whatever happens first. The foregoing applies to items whose condition is ¨ new (packed and sealed by original manufacturer) ¨, in the case of those items whose condition is not as aforementioned, including “open”, ”used” or ”refurbished”, Aeropost.com reserves the right to offer the return service.

The item must be in its original conditions, which are specified on the purchase invoice.

To use the Returns Service on spare parts and automotive parts, they require that the products must be clean, free of grease, oil, and fuel.

For items purchased through Aeropost.com and whose return time has expired, but has a manufacturer's guarantee, Aeropost will contact the manufacturer or seller, validate the guarantee and if the response from the manufacturer is positive, Aeropost will carry out the return at no additional cost for a maximum period of one calendar year of:

In the event that the return is processed and the manufacturer sends a new item, it will be the Customer who must assume the taxes and associated charges as if it were a new shipment .

Refunds

Refunds will be made by the same payment method at the time of making the purchase at Aeropost.com. In the event that it is not possible to use the same payment method , the refund will be made as credit (balance in favor of the Customer) to the Customer's account at Aeropost.com or by bank transfer to the account of the holder of the account used to make the purchase. In the event that the credit/debit card does not belong to the account holder, you must provide the bank account of the cardholder who executed the payment.

Guarantee for purchases made through Aeropost.com

In the event of damage or missing items, they must be notified within a MAXIMUM period of ten business days* (Monday to Saturday) after:

*if a different standard applies in your country, local legislation is respected. The Guarantee for damages or shortages is also applied to the Heavyweight service through purchases made through Aeropost.com in the countries where it is available.

Exclusions and conditions for merchandise

The Returns Service from Aeropost.com LLC will apply the same Returns policy of the seller provided in the ¨purchase link¨ given by the Customer or up to one month* (from date to date) whatever happens first.

PRIVACY POLICY AND CONSENT FOR THE USE OF DATA

This Privacy Policy and Consent for the Use of Data (the “Policy”) explains the use of the information Customers provide to Aeropost, Inc. (“AP” or “ Aeropost”) the owners of the information (whether, a natural person, supplier, contractor, employee or any other person by virtue of any relationship with Aeropost), regardless of whether it was provided in connection with purchases, when visiting our website or by any other means. This Policy allows you to make informed decisions about whether to provide us with your personal information and also informs you of the opportunity to instruct us to limit how we use your personal information.

Our Purpose:

Aeropost believes it is important to protect the privacy of customers and other owners of personal information. We collect and use your information, including your name, contact information, mailing address, other identifying information, purchase history, etc. solely in order to provide you with better service and fulfill our corporate mission.

Your Consent:

By using our website in any way, you are taking an unambiguous act that allows us to reasonably conclude that you agree to our use of your data and that you have agreed to the terms and conditions outlined in this Policy.

Collection of personal data and security:

You provide, we obtain and may store your personal information within the scope of use described in this document, when you:

• Purchase products or services through the AP website;
• Create an account to make purchases on Aeropost.com or subscribe to receive news or notifications from Aeropost;
• Place an order on Aeropost.com;
• Maintain a business relationship with Aeropost.com or
• Communicate with us for any other reason, whether by email, telephone, fax, in writing or in person at one of our offices.

We use commercially reasonable efforts to protect such information from unauthorized access, loss, misuse or alteration through technical, contractual, physical and administrative measures.

Additional Online Data Collection and Related Security:

When you visit our website, we may automatically collect information that helps us recognize you and helps us provide you with better service including, but not limited to, your computer's network address and system operational; the site from which you linked to us, your site activity, and the time and date of your visit and purchases. In a confidential and responsible manner, we collect, process and maintain some payment information in accordance with the data security regulations adopted by credit card companies, such as Visa, MasterCard and American Express. This means that we do not retain full credit card numbers, debit card PIN numbers, or credit card security codes, and each time we store the last four digits of a credit card number , we use appropriate encryption and access controls to protect them. If you use our website, any transmission of your data will be protected by Secure Socket Layer (SSL) or Transport Layer Security (TLS) encrypted encryption technologies.

Use, storage and disclosure of your personal data:

Aeropost uses the personal information it collects to process your orders or transactions to follow up on any requests or comments you have, to provide quality customer service and to understand your shopping needs in order to provide you with a better service. We may use your personal information to offer you promotional information, products and services, and special notifications. In the case of employees and suppliers, Aeropost uses your personal information to process payments, support internal and external audit processes and for additional purposes to improve the relationship between you and Aeropost.

If you apply or request some products, offers or services, the personal information provided may be shared directly with third parties that provide the products, offers or services requested. Affiliated third parties with whom we may share information must not use the personal information we share with them for purposes other than providing the services we request from them. Since we are not responsible for any additional information you provide directly to these third parties, you should familiarize yourself with their privacy and security policies and practices before disclosing any information to them. We are not responsible for any information you provide to third parties. If you provide additional information to third parties, they (subject to applicable laws and their privacy policies) may share with us the information you provided to them and information about how you use the services. Additionally, if we terminate our relationship with the third party, the information you provided to them may be released to us and we may release it to a new third party that offers the same or similar services.

In addition, we may disclose personal information when doing so is reasonably necessary to comply with legal process or the authorities, respond to any demands or to protect the rights, property or personal safety of Aeropost, our customers, employees or the public. Information about our customers, including personal information, may be disclosed or transferred as part of or during negotiations of any merger, sale of company assets, or acquisition.

Similarly, we may transfer or transmit (as applicable) your personal data to other companies abroad for security, administrative, efficiency and to provide a better service, unless you instruct us otherwise. Aeropost has adopted these measures so that these companies implement, in their jurisdiction and in accordance with applicable laws, security standards and personal data protection similar to those stipulated in this document and Aeropost's policies in general. Additionally, we allow ourselves to inform you that if we no longer need to process your data, we can delete it from our databases.

Third Party Data and Aggregate Data:

In accordance with agreements between Aeropost and third parties, Aeropost may match user information with third party data. Aeropost may also disclose aggregate member statistics (i.e. percentage of female shoppers, percentage of online users) for the purpose of describing our business or services to prospective partners, advertisers and other third parties and for other lawful purposes. .

Use of Cookies:

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser that help us identify you when you visit our website. You can make choices regarding cookies. By modifying your browsing preferences, you have the option to accept all cookies, to be notified when a cookie or to reject all cookies. If you choose to reject all cookies, you will not be able to use Aeropost's services (ie, make purchases online at Aeropost.com), which require registration in order to participate.

As a provider of personal data in relation to Aeropost, you can:

a. Review and ask us to update, modify or delete your personal information;
b. Receive additional information, upon request, regarding the use of personal data;
c. Revoke (eventually) an express authorization to process the information;
d. Access your personal data processed during the last year.

How to contact Aeropost to restrict the way your personal data is used?

Subject to the foregoing, you may instruct us not to send you any promotional offers or other marketing communications or request that we otherwise limit the use and distribution of your personal information. Although the information is collected, you can restrict how it is used. Please use the address provided below for this purpose.

Google Analytics:

Aeropost uses Google Analytics analysis tools to analyze traffic to this website. Google Analytics does not create individual profiles of visitors and only collects data in the aggregate. For more information about Google Analytics, click on the following link: http://www.google.com/analytics/

How can you access or correct your information?

You have the right to access your personally identifiable information held by Aeropost. You may correct factual errors in such information by submitting a request to us truthfully proving the error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Questions or inquiries:

If you have questions or inquiries about this Policy or any other aspect of this website or would like to contact us for any reason, please contact us at service@aeropost.com.

This Policy may be modified at any time or for any reason. It is considered to be valid from the date of publication on the website. For this reason, we recommend that you review our website periodically so that you are informed of any changes.

DISPUTE RESOLUTION

Aeropost seeks to offer a highly satisfactory shopping experience. If you are unable to resolve a situation satisfactorily, please send us a message at customercare@aeropost.com.

Our main office is located in Miami, Florida and our jurisdiction under law is that of Miami-Dade County in Florida. Our address is:

CESSATION OF SERVICES

Aeropost reserves the right to refuse any service, terminate any account, remove or edit content, refuse to accept packages or cancel orders at its own discretion. If there is any suspicion that any account is fraudulent, unethical, or illegal, whether by handling stolen property, stolen identities or credit cards, or engaging in other illegal activity, including, but not limited to, forging documents, Aeropost will report it to the corresponding authorities. Aeropost reserves the right to provide information about accounts, users and packages to the Authorities, the original merchant or any other person involved, at the discretion of Aeropost.

You may terminate your Account with Aeropost at any time by ceasing to use the Aeropost Services. The Customer will be responsible for any pending payment, including abandoned packages, and these must be paid immediately upon termination of the service.

COPYRIGHT

All content hosted or made available through any of the Aeropost Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data collections are the property of Aeropost. or its content providers and are protected by United States of America and internal intellectual property laws. All content hosted or made available through any Aeropost Service as a whole is the exclusive property of Aeropost, and is protected by United States of America and domestic intellectual property laws.

TRADEMARKS

The graphics, logos, page headers, button icons, scripts, and service names that appear on or are available through the Aeropost Services are trademarks or represent the trade dress of Aeropost in the United States of America and other countries. countries. Aeropost's trademarks and trade dress may not be used in any manner that is likely to cause confusion among users or that may disparage or discredit Aeropost. All other trademarks not owned by Aeropost and available through the Aeropost Services are the property of their respective owners, who may or may not be affiliated with, related in any way, or sponsored by Aeropost.

LICENSES AND ACCESS

Subject to compliance with these Terms and Conditions, as well as payment of the applicable price, Aeropost or its content providers grant you a non-exclusive, non-transferable and non-sublicensable limited license to access and use the Services. of Aeropost for personal non-commercial purposes. This license does not include any right of resale or commercial use of any of the Aeropost Services or their contents; any right to compile or use any list of products, descriptions or prices; any right to make any derivative use of the Aeropost Services or their contents; to download or copy any account information for the benefit of another company; nor the use of search and data extraction tools or robots or similar, nor apply reverse engineering systems or processes.

Aeropost and its licensors, suppliers, publishers, rights holders or other content providers reserve any rights not expressly contained in these Terms and Conditions. Reproduction, duplication, copying, sale, resale or exploitation of any kind of the Aeropost Services or any part thereof for commercial purposes is not permitted, in each case without our prior written consent. It is also not permitted to place or use placement techniques to introduce any trademark, logo or other information protected by copyright (including images, text, page layouts or formats) of Aeropost without the corresponding prior written consent. The use of meta-tags (Meta Tags) or any other "hidden text" using Aeropost's names or trademarks without our prior written consent is not permitted. You may not misuse the Aeropost Services. You are only permitted to use the Aeropost Services lawfully. Any breach by you of these Terms and Conditions will result in the termination of the licenses granted by Aeropost.

EXCLUSIONS TO WARRANTIES AND LIMITS TO OUR LIABILITY

Aeropost Services and all other information, content, materials, products (including the Web and software) and other services included and/or made available through Aeropost Services, are offered "as is". " and "as available" unless otherwise stated in writing. Aeropost does not provide any representation or warranty, express or implied, regarding the operation of Aeropost Services or the information, content materials, products (including the Website and software) or any other material made available to you through Aeropost Services. , unless otherwise stated in writing. You expressly agree that use of the Aeropost Services is at your own risk.

To the extent permitted by applicable law, applicable law, Aeropost disclaims any warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, Aeropost does not warrant that the Aeropost Services, content of information, materials, products (including software) or other services included in or made available through the Aeropost services, Aeropost administrators or electronic communications sent from Aeropost are free of viruses or other harmful components. Aeropost will not be liable for any damages of any nature arising from the use of any Amazon service, or from any information, content, materials, products (including software) or other services included in or otherwise made available to you through any of Aeropost services, including, but not limited to direct, indirect, incidental, punitive and consequential damages unless otherwise specified in writing.

Laws of some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.